Strategic Operations Manager - Online Food Delivery Platform

We're looking for a highly commercial, strategic thinker to help scale our value proposition for merchants.

What you'll do:

• Drive merchant product & service partnerships
• Manage internal and external partnerships and lead cross-functional projects
• Improve restaurant experience: order accuracy, prep times, communication, refunds & disputes.
• Use data & performance metrics to deliver insights, models, dashboards, and prioritisation guidance.

What we're looking for:

• 3-5 years commercial experience (strategy, ops, consulting) in fast-paced tech, FMCG, or marketplaces.
• Strong ownership mindset with experience building clear roadmaps, OKRs & playbooks.
• Excellent stakeholder management & communication skills.
• Analytical proficiency in Excel modelling and basic understanding of SQL 

Details:

• Day rate: £180 PAYE
• Hybrid: 3 days (HQ central London)
• Contract: 6 months