Our client is a private provider of elective day surgery, with several specialist practice areas and a flagship hospital in London.

Holding a strong reputation across their out-patient and day-patient treatment services, they are now looking to expand their offerings by developing a leading health screening services. With the support of an experienced strategy and operations consultant, they want to build out a full service offering for customers that covers the entire health screening cycle.

You will be working with the c-suite to assess their needs and map, plan and recommend new processes, structure and frameworks to bring this ambitious project into fruition. End customer experience is key: you will bring a high customer-centric view, having delivered complex projects, managing all levels of stakeholders throughout.

Key responsibilities

You will work with the leadership team across operational, functional and clinical departments to design and help implement the processes and systems that will support delivery of this new service offering. Core areas of work will include:

Planning and creation of service pathways, ensuring excellent patient experience and efficiency

Oversight of design and implementation of systems and processes to support these pathways (CRM, booking/admin, finance etc)

Link the Medical Advice Committee (providing clinical service oversight) with operational teams and processes, managing the relationship and translating requirements/inputs

The primary objective is to soft launch a screening service line to customers within the first 6 months, with a following period of review and assessment. The second phase will then entail a full launch, with ongoing improvement and development of the service.

Consultant profile

Track record of delivering complex customer-centric projects

Experience of developing new propositions - including the processes to support those within an organization

Excellent stakeholder management (from C.E.O to junior staff, across key business functions)

High customer-centre - experience of supporting product or service launch direct to customers, ensuring customer support and satisfaction is prioritized

Healthcare experience is not required, but may be beneficial. Strong interest in healthcare is a must.

Details

Start date: early October

Duration: 9 month FTC, with further perm opportunities

Salary: £80-100k (pro-rata), depending on level of seniority

Location: hybrid - 2 or 3 days a week in the office (Central London