A fast-growing AI-driven analytics company supporting global pharmaceutical leaders is looking for an experienced Account Manager to join their Customer Operations team. This is a pivotal role in delivering client success and enhancing the value of AI-powered insights for commercial and medical teams.

Responsibilities

• Lead client onboarding, engagement, and ongoing relationship management
• Drive product adoption, monitor usage, and identify upsell opportunities
• Collaborate with cross-functional teams to ensure timely and high-quality delivery
• Manage contract renewals and ensure long-term client satisfaction

   

Requirements

• Proven experience in Account Management, ideally in pharma or biotech
• Strong communication and presentation skills with senior stakeholders
• Ability to manage client lifecycles end-to-end in a fast-paced environment
• Proficiency in Microsoft Office; fluency in English (additional language a plus)

   

Details

• Contract Type: Full-time 
• Salary: £50,000
• Location: Hybrid - minimum 2 days per week in central London office
• Start Date: ASAP
• Travel: Some travel may be required based on client needs