A client in the technology and life sciences sector is seeking a Customer Success Manager to join the team for a 12-month fixed-term contract.

You will take ownership of client delivery, strengthen relationships and ensure that customers gain continuous value from data-driven products. You will report into a senior leader within the client's global operations organisation and play a key role in stabilising and developing the account management function.

Responsibilities

• Drive client strategies around product adoption and usage monitoring
• Manage and deliver client renewals across products and services
• Lead account management activities across global and local accounts to exceed revenue targets
• Oversee the operational delivery of client projects to ensure high-quality outcomes and satisfaction
• Build and develop strong, long-term client relationships across multiple levels and functions
• Develop and execute stakeholder management plans to support client understanding and engagement
• Collaborate with cross-functional teams to deliver strong outcomes and measurable value

Requirements

• Proven experience in account management with clear evidence of account ownership
• Strong experience in client onboarding, stakeholder planning, presenting go-live materials and identifying upsell opportunities
• Experience within the pharmaceutical or biotech sector is highly desirable
• Ability to build strong relationships with clients and internal teams, including engineering functions
• Strong skills in PowerPoint, Word and Excel

Details

• Start date: ASAP
• Duration: 12 months
• Salary: £50,000 per annum
• Location: Hybrid, with at least one day per week in a London office and travel as required