A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery.

You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents.

Key Responsibilities:

• Provide hands-on coaching to service leads on applying service design and digital transformation tools
• Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy
• Support service leaders to embed digital thinking into service redesign and organisational reform
• Collaborate with transformation teams, IT, data and digital leads to align efforts across the council
• Champion resident-centered, tech-enabled approaches that support strategic priorities and measurable impact

Requirements:

• 5-10 years of experience in service design, digital transformation or public sector innovation
• Proven ability to coach and mentor non-specialist teams in design-led and tech-enabled approaches
• Experience working with or within local authorities or the wider public sector
• Familiarity with digital tools such as Miro, Power BI, low-code platforms (e.g. Power Apps), or agile delivery frameworks
• Strong facilitation, communication and stakeholder engagement skills
• Ability to work in complex environments and support change from within

Details:

• Start date: September 2025
• Duration: 3 months, with possibility for extension or permanent
• Day rate: Up to £350 PAYE depending on experience
• Location: Hybrid - 2 days per week in London office with occasional site visits