United Kingdom

Head of Customer Proposition Strategy, Retail Chain

£700 - £800 per day

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Redefine the customer proposition for a retail chain. A UK retailer is in the process of developing their new customer proposition in line with a more competitive offering. The project will involve a transformation piece of the customer offering and the operational roll-out across all of their UK stores.

Key responsibilities

  • Deliver a revised customer proposition, trading strategy and pricing structure to support the long-term growth of the UK and European businesses
  • Provide market and customer insight to ensure plans aligned with customer preferences
  • Design, run, and review a ‘trial’ of the new customer proposition across select stores and start to create a road-map for the roll-out of this new structure across all UK stores
  • Produce timely reports to the Board including financial analysis and future performance forecasting and maintain a strong liaison with the Trading and Sales teams on all strategic projects

Consultant profile

  • Industry or project experience in consumer goods or retail
  • Consulting experience from a leading strategy consultancy or in-house strategy team
  • Diplomatic and able to engage with senior executives
  • Strong understanding of buying and merchandising terminology


  • Start date: 7th May
  • Duration: 9 months (with the potential to extend)
  • Location: UK
  • Day rate: Up to £800 limited company, dependent on experience

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